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What Do You Have to Say?
Since 1960, The Paradies Shops has taken great pride in “exceeding the expectations of the customers and business partners we serve.” This commitment to providing great service day in and day out has led to The Paradies Shops not only being named as “Best Airport Retailer” by Airport Revenue News for the past 15 consecutive years, but also as “Retailer with the Highest Regard for Customer Service” for 14 years. We are honored by the industry accolades, but ultimately it’s what our customers and business partners say that truly defines The Paradies Shops.
What Our Business Partners Are Saying
“I have had the privilege of working with The Paradies Shops for many years. Their concern and dedication to customer service is unsurpassed! They additionally add value to the Airport experience through their world class facilities and are responsive to the needs of the landlord.”
Kent G. George, Director of Aviation, Ft. Lauderdale – Hollywood International Airport
"…I wanted to commend The Paradies Shops for outstanding performance in both sales and commitment to customer service. The concession transition, construction process during operation of temporary facilities was seamless…The Paradies Shops staff is exceptional and the new store is providing sales performance over 128% from the previous concessionaire. The Paradies Shops has been warmly received by the traveling public at Long Beach Airport with a winning combination of fair pricing, quality selection, beautiful facilities and second to none customer service. We are very pleased to have The Paradies Shops as an outstanding performer in the Long Beach Airport family."
Steve O'Keefe, Business Support and Leasing Manager
Long Beach Airport
"The Paradies Shops has been servicing passengers at Dallas/Fort Worth International Airport's four-terminal complex for over twenty years. We have had an outstanding relationship and have experienced complete cooperation in all matters. They have always responded promptly and appropriately to our communications, and the quality of services provided and gross sales have exceeded expectations."
Jeffrey P. Fegan, Executive Director
Dallas/Fort Worth International Airport
"The Paradies Shops performance has been, and continues to be outstanding in both their merchandising and the level of customer service they provide. Their operations at JIA, coupled with the management's commitment to our community, has exceeded all expectations."
John D. Clark, Executive Director
Jacksonville Aviation Authority
"There has been a marked increase in sales and revenues since Paradies joined our airport. The Paradies Shops’ staff at all levels from corporate office to local sales personnel is extremely professional and accommodating."
Mike Flack, Executive Director
Columbia Metropolitan Airport
"The Paradies Shops has been a valued partner of the PGA TOUR’s, and I wanted to recommend them to you as an outstanding organization with which to do business. They have made travel through many airports a more pleasant experience while maximizing the revenues generated for the Airport Authority."
Timothy W. Finchem, Commissioner
PGA TOUR
“You and your folks run a fine operation, and you do it up front and without complaint. I’ve known a lot of people and companies in the airport concessions business ... and you all are the best by the widest of margins.”
John C. Brantley, Airport Director
Raleigh-Durham Airport Authority
“You and your company are a bright star at Bradley, commanding the highest level of respect from all of us involved. You make our job that much easier in so many ways...we are in awe of the personal attention that goes into the concession operations as well as community, charitable and personnel efforts...”
L. Scott Frantz, Chairman
Bradley International Airport
"The Paradies Shops has exceeded their retail proposal by providing revenue and service beyond what anyone expected. They have expanded from their original proposal for retail services and are providing superior performance. The Paradies Shops has repeatedly upheld their reputation for delivering what they say they can do, and then doing more."
Krys T. Bart, Executive Director
Reno/Tahoe International Airport
"The Paradies Shops brought the news/gift concession at the Airport from a very small percentage of our overall revenues to what is now a major revenue producer. The sales from retail, news and gift are higher than from food & beverage and that is very unusual.”
Patrick Graham, Executive Director
Savannah International Airport
“I wanted to personally congratulate you and your local staff...for the professional manner in which they conduct business here in Des Moines. Your shops are truly a first class operation and we are proud to have you as a part of our airport family.”
John R. Fitzgibbon, Airport Board Chairperson
Des Moines International Airport
What Our Customers Are Saying
“Friendly! Keep up the good customer service!”
K.F., customer at Albany International Airport
“The staff was very professional and the selection in the shop was exceptional - thank you!”
Customer at the Georgia Aquarium
“Loved the free shipping while traveling!”
M.D.K., customer at Raleigh-Durham International Airport
“Associate went above and beyond to help me. I am extremely grateful to this individual. A big thank you!”
J.T., customer at Boise Airport
“After long delays and having to get a hotel overnight, I was very pleased to be greeted with a smiling 'good morning' at your shop. Just kick-started my day...”
P.R., customer at Cincinnati /Northern Kentucky International Airport
“I've been to several airport locations and your staff is always friendly and knowledgeable.”
D.K., customer at Dallas/Ft. Worth International Airport
“Associate is always very helpful and knowledgeable. I make it a priority to go to the store a couple times a month when traveling on business.”
Customer at Dallas/Ft. Worth International Airport
“Your associate is one of the friendliest employees at any store in the airport.”
Customer at Indianapolis International Airport
“Your associate went out of her way to be helpful. My exit from New York was made pleasant by her positive and helpful attitude.”
C.W., customer at Long Island MacArthur Airport
“Your associate was very pleasant, courteous, and considerate. It's nice in a fast-paced world to have someone say a kind and warm 'thank you' and 'you're welcome'.”
B.A., customer at Jacksonville International Airport
“The associate went out of her way to accommodate me. She was very helpful in getting the product for me. Great Service!”
C.H., customer at Kansas City International Airport
“I didn't expect this type of excellent service at the airport - thanks!”
J.F., customer at LaGuardia Airport
“I think the 50% off book return is fabulous – thank you!”
P.B., customer at Long Island MacArthur Airport
“Your associate steamed two shirts for me beacause I forgot to pack some. She was tremendously kind and helpful.”
V.C., customer at Dallas/Ft. Worth International Airport
“The service was exceptional and the sales associate was awesome - like I was in a department store at the mall!”
K.C., customer at Dallas/Ft. Worth International Airport
"Every employee exhibited excellent service every time I visited; I cannot say the same for other types of stores. Please keep up the great work."
W.S., customer at Hartsfield-Jackson Atlanta International Airport
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