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What Do You Have to Say?
Since 1960, The Paradies Shops has taken great pride in “exceeding the expectations of the customers and business partners we serve.” This commitment to providing great service day in and day out has led to The Paradies Shops not only being named as “Best Airport Retailer” by Airport Revenue News for the past 13 consecutive years, but also as “Retailer with the Highest Regard for Customer Service” for 12 years. We are honored by the industry accolades, but ultimately it’s what our customers and business partners say that truly defines The Paradies Shops.
What Our Business Partners Are Saying
“I have had the privilege of working with The Paradies Shops at Pittsburgh for over eight years. Their concern and dedication to customer service is unsurpassed! They additionally add value to the Airport experience through their world class facilities and are responsive to the needs of the landlord.”
Kent G. George, Former Executive Director and CEO, Allegheny County Airport Authority, and currently Director of Aviation, Ft. Lauderdale – Hollywood International Airport
"…I wanted to commend The Paradies Shops for outstanding performance in both sales and commitment to customer service. The concession transition, construction process during operation of temporary facilities was seamless…The Paradies Shops staff is exceptional and the new store is providing sales performance over 128% from the previous concessionaire. The Paradies Shops has been warmly received by the traveling public at Long Beach Airport with a winning combination of fair pricing, quality selection, beautiful facilities and second to none customer service. We are very pleased to have The Paradies Shops as an outstanding performer in the Long Beach Airport family."
Steve O'Keefe, Business Support and Leasing Manager
Long Beach Airport
"The Paradies Shops has been servicing passengers at Dallas/Fort Worth International Airport's four-terminal complex for over twenty years. We have had an outstanding relationship and have experienced complete cooperation in all matters. They have always responded promptly and appropriately to our communications, and the quality of services provided and gross sales have exceeded expectations."
Jeffrey P. Fegan, Executive Director
Dallas/Fort Worth International Airport
"The Paradies Shops performance has been, and continues to be outstanding in both their merchandising and the level of customer service they provide. Their operations at JIA, coupled with the management's commitment to our community, has exceeded all expectations."
John D. Clark, Executive Director
Jacksonville Aviation Authority
"There has been a marked increase in sales and revenues since Paradies joined our airport. The Paradies Shops’ staff at all levels from corporate office to local sales personnel is extremely professional and accommodating."
Mike Flack, Executive Director
Columbia Metropolitan Airport
"The Paradies Shops are very tastefully and professionally operated, and we are delighted to have them in our airport. I would recommend The Paradies Shops in any capacity at other airports."
Michael Gobb, Executive Director
Blue Grass Airport
“Paradies has met or exceeded our expectations in facility management, marketing and public service. Their creative use of space has proven effective in attracting and satisfying consumer needs. Their ability to creatively market products with “specials”, focusing on local events and creating specialty items which reflect a positive image of the local community has proven to be very effective.”
Dios Marrero, Executive Director
Burbank-Glendale-Pasadena Airport
"The Paradies Shops has been a valued partner of the PGA TOUR’s, and I wanted to recommend them to you as an outstanding organization with which to do business. They have made travel through many airports a more pleasant experience while maximizing the revenues generated for the Airport Authority."
Timothy W. Finchem, Commissioner
PGA TOUR
“You and your folks run a fine operation, and you do it up front and without complaint. I’ve known a lot of people and companies in the airport concessions business ... and you all are the best by the widest of margins.”
John C. Brantley, Airport Director
Raleigh-Durham Airport Authority
“You and your company are a bright star at Bradley, commanding the highest level of respect from all of us involved. You make our job that much easier in so many ways...we are in awe of the personal attention that goes into the concession operations as well as community, charitable and personnel efforts...”
L. Scott Frantz, Chairman
Bradley International Airport
"The Paradies Shops has exceeded their retail proposal by providing revenue and service beyond what anyone expected. They have expanded from their original proposal for retail services and are providing superior performance. The Paradies Shops has repeatedly upheld their reputation for delivering what they say they can do, and then doing more."
Krys T. Bart, Executive Director
Reno/Tahoe International Airport
"The Paradies Shops brought the news/gift concession at the Airport from a very small percentage of our overall revenues to what is now a major revenue producer. The sales from retail, news and gift are higher than from food & beverage and that is very unusual.”
Patrick Graham, Executive Director
Savannah International Airport
“I wanted to personally congratulate you and your local staff...for the professional manner in which they conduct business here in Des Moines. Your shops are truly a first class operation and we are proud to have you as a part of our airport family.”
John R. Fitzgibbon, Airport Board Chairperson
Des Moines International Airport
What Our Customers Are Saying
“It was one of my most pleasurable shopping experiences ever, especially while traveling…”
T.R., customer at Louisville International Airport
“Salesperson was extremely helpful, and pleasant…very impressed.”
M.T., Customer at Raleigh-Durham International Airport
“Loved the free shipping while traveling!”
M.D.K., customer at Raleigh-Durham International Airport
“Great service! Wonderful!”
T.S., customer at Reno/Tahoe International Airport
“Awesome employees! Great attitude and great service – great smile, too!”
Customer at Spokane International Airport
“Very nice employees – friendly, courteous and helpful…nice, clean, well-arranged shop.”
J.O., customer at Lambert-St. Louis International Airport
“Your personnel were very polite and helpful.”
A.M., customer at Palm Beach International Airport
“I go to the airport to shop, and I love, love the store and golf shop for my husband. See you for Christmas!”
S.R., customer at Palm Beach International Airport
“How neat! Clean! Displays made you want to buy everything…thought it was due to Palm Beach influence, but was told all your shops are beautiful!”
F.N., customer at Palm Beach International Airport
“By far one of the best, neatest, cleanest stores. Great employees; knowledgeable.”
J.C., customer at Southwest Florida Intl. Airport
“I would like to know if I could open a store in my area. We do not have anything like your shop. It was just adorable!”
M.J., customer at Southwest Florida Intl. Airport
“No matter how busy you got, everyone remained very polite and courteous!”
K.K., customer at George Bush Houston Intercontinental Airport
“I think the 50% off book return is fabulous – thank you!”
P.B., customer at Islip/McArthur Airport
“Your associate was very, very nice and helpful. It’s great to be treated so kindly. Thanks.”
S.M., customer at Jacksonville International Airport
“Store looks great…nice attitude as soon as you walk in the door.”
N.C., customer at McCarran International Airport
"The Paradies Shops is the best company I have ever worked for - I just love it here. They are all about people!"
Debbie Croker, Receptionist, 20+ years, Paradies Support Center, Atlanta
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