Linda Burkhart’s personal sacrifice exemplifies service.

Sometimes, serving a customer can be taken to a entirely new and personal level.

Linda Burkhart, sales associate for The Paradies Shops at Gaylord Palms Resort & Spa in Orlando, Florida, struck up a conversation with an out-of-town customer. The customer had come into the Paradies' Details Store searching for a particular Brighton bracelet. 

As Linda began showing the customer the selection of bracelets, the customer noticed that Linda was wearing the exact bracelet she was searching for.

Unable to find that bracelet in her store, Linda began checking the company’s other locations. None had it in stock.

Linda then called Brighton to see if the bracelet could be ordered. When that proved impossible, Linda called around to other Brighton locations in town. Again, no luck. 

The customer explained she was desperate to find this particular bracelet for personal reasons. But it looked like Linda was out of options – until she looked at her own wrist.

In one last attempt to help the customer, Linda approached her manager to see if she could return her bracelet to then sell to the customer. After reviewing all the details of the story and talking to the customer, the manager agreed to Linda’s suggestion and accepted the return, bringing another dimension to customer service.

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