Kindness and generosity know no bounds.

Rose Sarenas is an extraordinary associate with a generous and compassionate spirit.

When an elderly traveler mistakenly deplaned in Reno while her plane continued on, leaving her alone, scared and stranded, Rose was quick to offer a solution. The woman, of Filipino descent who spoke little English, found a friend in Rose, who is also of Filipino descent.

Sharing a common bond, Rose quickly requested that she take the passenger home with her for the night with a promise to have the passenger back at the airport in the morning to catch her flight.

The next morning, Rose escorted the passenger through security to her plane, gave her some money – just in case the woman needed it, and stayed with her until she was safely on the plane. Rose then placed a call to the woman’s niece to let her know her aunt would be arriving in Seattle.

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