Lynn Campana Puts Her Customers First.

One evening while Lynn Campana was closing the Details store in the Gaylord Palms Resort and Convention Center, a guest entered and inquired about a certain Brighton bracelet as a gift for her daughter. Unfortunately, the store did not carry the particular bracelet the guest was looking for. Lynn, noting the customer’s desperation, offered to call a store nearby and if the bracelet was available, would pick it up for the guest and give to her the next day. When she called, this store did not carry the bracelet either! Not wanting to disappoint the guest, Lynn called yet another Brighton store at a local mall to try to secure the bracelet.

The third store was the charm, and the bracelet was available. Lynn arranged for the bracelet to be delivered form the Brighton store to the Gaylord Palms that night, and waited with the guest until the prized item arrived later that evening, making sure the entire process went smoothly.

Even though Lynn was not able to procure a sale that night for The Paradies Shops, she displayed true first class service in taking care of her customer. In fact, the guest returned the next day to make a purchase, and proceeded to tell Lynn’s manager about the outstanding service she received from Lynn, starting with her dedication to finding the bracelet to ensuring its delivery, all after her shift had ended. The guest also went out of her way to sing Lynn’s praises to the Vice President of the resort, emotionally explaining that she now had a very special gift for her daughter, all due to Lynn Campana’s exceptional service.

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