Greg Turner Shows First Class Form at the PGA TOUR Shop

One day in May 2008, a traveler was experiencing severe traveling delays while in the Cincinnati /Northern Kentucky International Airport. With ample time before his next flight, he decided to venture in to the PGA TOUR Shop where he met one of our First Class Associates, Greg Turner. 

In speaking with Greg, the customer was amazed at the fantastic knowledge and effort that Greg provided: “He knew the product like the back of his hand and was the first compassionate person I had talked to all day. After dealing with the gate agents to re-route my flight, this was a much needed breath of fresh air.”

After purchasing a few items, the customer asked Greg if he had any suggestions to pass the time before his next flight, which was now six hours later. A local golf course was only a few miles way, so Greg suggested the customer could play a quick round – except the customer did not have his golf clubs. Fortunately, Greg had a cousin that worked at the golf course, and he was able to set up a tee time and secure a set of clubs for the traveler, who was able to play nine holes before his flight!

When the customer returned later that day for his flight, he was not able to thank Greg, but said “With the service Greg gave me, I felt like I was the most valuable customer the store ever had. This was truly a great experience and you know you have a customer for life!” 

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