In 2009, Houston and Galveston suffered terrible storms. With emergency workers being called in, the Houston Hilton became the home away from home for these volunteers after the storms. Buses upon buses would arrive at all hours, and these brave men and women would be up at first light to help with the clean up efforts, not being able to return to the hotel until late at night.
One afternoon, an emergency worker returned to the hotel after a long day in the Texas sun, looking for a charger for his cell phone. Unfortunately, the gift shop did not have this particular version in stock. Desperate, the guest explained that his father was on his death bed and he needed to call home. Wilmer lent him his cell phone to call that night and told the man to come back the next night and there would be a charger for his phone at the store. Finishing his shift at 11 pm, Wilmer went immediately to a 24-hour store and bought the charger that would help the guest. The next morning – Wilmer’s day off – he dropped the charger at the hotel with instructions to give it to the guest. When the guest returned later that day and given the charger he needed, he broke down in tears. He tried to give money to the associate on duty, but Wilmer had given it as a gift, and would not accept the repayment. Putting the customer first, Wilmer exemplifies first-class for the Houston Hilton and Paradies.